Able to give and receive instructions and maintain focus during times of pressure. For example, maintaining focus during FDA or MHRA inspection visits for company manufacturing licence agreements. – GE Healthcare
Front line “IT Support” – online support for IT Systems, telephone and in person (On campus). This included log-in details for University system, data location, Internet configuration, etc. – University of East Anglia
WordPress website training for several medium / large web design contracts using Camtasia & YouTube, these contracts included specific personalised training videos created to support / maintain their web sites – Self Employed
Created / implemented an online “community of practise” for documentation control, sharing guidance, training videos and resources to improve the entire Global “IT divisions” documentation control processes – GE Healthcare
Author of the “Quality Management System” work instructions (SOP’s) for Documentation Control, this included the guidance presentations, screencast videos, document templates and co-hosted weekly telephone conferences. Pharmaceutical Compliance “Global Document System” – Managed, maintained and controlled the entire “Global IT” 50+ work instructions, IT Quality Management System for areas like Agile, Lean Six Sigma, Project Management, Computer Systems Validation and more in a highly regulated, global healthcare industry. – GE...